US standard shipping is FREE for orders over $200 or a fixed rate of $5.00 for orders below $200. The estimated processing and shipping time is approximately 3-7 working days; however, this timeline may vary depending on shipping destination.

We also offer express shipping ($20.00). The estimated processing and shipping time is approximately 1-2 working days for orders placed before 12:00 UK time (GMT).

Please note: A working day is considered to be Monday to Friday, excluding public holidays that fall on these days. If you order on a Friday, your order will be shipped the following week.

Please note: We do not ship to APO, or DPO addresses, if you require shipping to a APO, or DPO address we suggest getting this shipped to a collection address that you can retrieve it from.

FREE SHIPPING ON ALL WORLDWIDE ORDERS OVER $200

We provide international shipping to the following countries: Canada, USA, Germany, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland, Australia, New Zealand and many more.

If you can’t find shipping to your country please send us an email to support@thrudark.com and we will endeavour to find a solution.

Please ensure all details are correct before confirming your order. Shipping times will vary depending on the shipping destination.

Orders, where DHL express shipping is chosen, are sent using DHL Express. Almost all global destinations are reached within a 2-3 day transit time (Australia 3 days).

It has been a difficult year for businesses & individuals alike in the post-Brexit, post-Covid-19 world.

 Our customers are at the forefront of our future business planning whether this be through our product design, technologies and operations.

Our mission is to deliver quality products to you, our valued customers, quickly and efficiently and minimise any concerns you may have.

We select carefully our courier services in order to deliver your items in the most efficient and effective manner from our HQ to you.

Our couriers are kept under constant review and performance is assessed regularly to ensure that we are providing the best customer experience possible.

In light of these challenges, we have changed the way we handle international shipments.

All orders are dispatched with our hassle-free DHL EXPRESS Shipping service that delivers to over 200 countries around the world.

We are now paying all Duty Tax & VAT on every single ThruDark order apart from in the countries where DHL does not provide this service.

AFGHANISTAN, ALGERIA, ANGUILLA, ARMENIA, AMERICAN SAMOA, AZERBAIJAN, BELARUS, COTE D IVOIRE, COOK ISLANDS, COSTA RICA, CUBA, CAPE VERDE, DJIBOUTI, FALKLAND ISLANDS, FEDERATED STATES OF MICRONESIA, FAROE ISLANDS, GEORGIA, GREENLAND, GUINEA REPUBLIC, GUAM, GUINEA-BISSAU, IRAQ, IRAN, KYRGYZSTAN, KIRIBATI, COMOROS, KOREA, THE D.P.R OF (NORTH K.). KOSOVO, KAZAKHSTAN, MOLDOVA, MARSHALL ISLANDS, NORTH MACEDONIA, COMMONWEALTH NO. MARIANA ISLANDS, MAURITANIA, NEPAL, NAURU, REPUBLIC OF NIUE, PALAU, RUSSIAN FEDERATION, THE SOLOMON ISLANDS, SEYCHELLES, SAINT HELENA, SOMALIA, SAMOA, SURINAME, SAO TOME AND PRINCIPE, SYRIA, TAJIKISTAN, TURKMENISTAN, TUNISIA, TONGA, TUVALU, UKRAINE, UZBEKISTAN, SOMALILAND, YEMEN.

Following the UK’s withdrawal from the European Union, we have found an increased number of customers have been affected by rising duty tax bills when receiving their ThruDark orders. This is something that we are dealing with directly.

ThruDark will now be paying 100% of all duty tax and VAT within your country, minimising customs delays and possible surcharges before your order reaches you.

We do not ship to anywhere within the Russian Federation.

This is due to the incredibly high import and customs duties we have taken the decision to cease all orders to the Russian Federation.

If you wish to place an order to the Russian Federation we recommend shipping to an alternative address and importing via your own method.

Apologies for any inconvenience caused and thank you for understanding

We now support shipping to BFPO addresses ONLY.

We will not be held liable any parcels lost, damaged, delayed or stolen once signed for by the military postal system.

Please note, we do not ship to International APO FPO or DPO addresses.

A DHL or DPD tracking code will be sent to you by a confirmation email, which you can enter at http://www.dhl.co.uk or http://www.dpd.co.uk/ in order to monitor its progress. You will also receive a notification of delivery date and time slot. The status of your order can also be checked on your “Order Status” page in the “Your Account” section of this website.

DHL ON DEMAND DELIVERY

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customize your delivery:

Schedule Your Delivery

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

Signature Release

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, ThruDark and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbour

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, ThruDark and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point or Parcel Locker

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

- A photographic ID (e.g. passport or driving license)

- Your email/SMS notification from DHL

In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.

Vacation Hold

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.

Where available, you’ll also be able to select a timed window to receive your delivery.

Following Brexit, we have found huge rises in those affected by duty tax bills when receiving their ThruDark orders. We are dealing with this issue directly.

ThruDark pays 100% of all duty tax and VAT within your country, meaning zero customs delays and possible surcharges before your order reaches you.

ThruDark are now paying ALL Duty Tax & VAT on every single ThruDark order over £175.

Following Brexit, we have found huge rises in those affected by duty tax bills when receiving their ThruDark orders. We are dealing with this issue directly.

ThruDark will now be paying 100% of all duty tax and VAT within your country, meaning zero customs delays and possible surcharges before your order reaches you.