Visit our easy returns portal here and enter your order number and email address used to place the order.

Once you have completed the process in our Returns portal, please follow the below instructions to generate a returns label.

Your return will need to be arranged via our third party handler InXpress. Please email them at -salesuk171@inxpress.com

In your email to them, please include the below information in full so that the team can generate you a returns label.

1. Your full address. 
2. Your Tel number. 
3. Weight and dimensions of parcel you are returning (LxWxH). 
4. Total value of the goods you are returning. 
5. The original AWB number (tracking number) the item was sent out on.

Without the above information, they will not be able to generate you a  returns label.

Whilst all exchanges are free from anywhere in the world, orders returned for refund cost £5.00 (per order, not per every item returned).

This pays for accurate tracking notifications, automated updates at every stage of the process and faster processing using our easy returns portal. This makes for a return that is in most cases cheaper and more reliable than using your own tracked postal service and helps give you confidence and security with every return for refund. It also helps us cover the cost of return postage.

Please note: The original shipping rate of your order will not be refunded as part of your return.

All exchanges are free provided your order meets the criteria above. Use our easy returns portal here to arrange a free exchange for a new size or colour.

All exchanges are subject to stock availability and please be aware we cannot guarantee you an exchange at the time of placing your order.

If you wish to arrange a repair of your ThruDark garment, please contact support@thrudark.com for further information.