ThruDark is dedicated to the quality of our products and the satisfaction of our customers. However, should you not be satisfied with your purchase, items can be returned for a refund or exchange within 30 days after your order is delivered.
US standard delivery is FREE for orders over $200 or a fixed rate of $5.00 for orders below $200. The estimated processing and delivery time is approximately 3-7 working days; however, this timeline may vary depending on shipping destination.
We also offer express delivery ($20.00) and provide international delivery to the following countries: Canada, Germany, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland, Australia, New Zealand and many more, this ranges depending on your location and a final price is displayed at checkout, although you can still benefit from our free shipping over $200 no matter where you are in the world.
In order to be eligible for an exchange, your item or items must be returned in an identical condition to that in which it or they were received by you, defining this condition as: new, unworn, unaltered; displayed in its original packaging with all tags still attached.
All sizing or color exchanges are free of charge and can be done easily using our US or Worldwide returns procedures.
ThruDark are now paying ALL Duty Tax & VAT on every single ThruDark order.
Following Brexit, we have found huge rises in those affected by duty tax bills when receiving their ThruDark orders. We are dealing with this issue directly.
ThruDark will now be paying 100% of all duty tax and VAT within your country, meaning zero customs delays and possible surcharges before your order reaches you.
Yes, a DHL or FedEx tracking code will be sent to you by a confirmation email, which you can enter at http://www.dhl.co.ukor https://www.fedex.com or simply click the link in your email to monitor its progress.
You will also receive a notification of delivery date and time slot when your order is ready for delivery.
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